Differences

This shows you the differences between two versions of the page.

--- email [2022/01/20 19:03] – mike
+++ email [2022/06/15 19:49] – [2 Spam/Junk Folders] jim
@@ Line 1: / Line 1: @@
+**Since 2022-01-01: most system communications are sent via gmail from communicator@ (our domain) **
 ====== E-Mail / EMail / email ======
 The business world lives on email. Ring-U sends out automated emails about system status, invoices and support tickets, more importantly to you, your Hello Hub also sends out **voicemails**, **faxes** and sometimes **SMS/Text**  via email. These are relayed by ring-u to your email server / provider. Its a chain of systems and software that when it works well, your important message is in your email in seconds. When it doesn't we have fun figuring it out. This checklist helps common problems:
-**Since 2022-01-01: official communications are sent via gmail as **communicator@.." **
+=====1. Invalid Address =====
-=====#1 invalid address =====
 The email address in the ring-u system and for each extension must be absolutely correct. Email addresses are supposed to be all lower case. By convention, case is ignored or converted to lower case by most email servers, but there are systems out there that think: *Joe@...* is different from *joe@...*. Also be careful with periods, dashes and underscores.
-=====#2 spam/junk folders =====
+=====2. Spam/Junk Folders =====
 {{ ::voicemailasspam.png?200|}}
 Voicemail and faxes get mis-identified as spam or junk mail a lot. The biggest reason is file attachments with simple emails are used by a lot of cretins and unsavory people. You may have also triggered this behavior, by not opening or deleting emails without opening them as well as marking them as spam by mistake.  Things that help:
@@ Line 16: / Line 16: @@
   * Advanced: whitelist 50.116.32.101 and 2600:3c02::f03c:91ff:fe24:fdf0
-=====#3 denied by service provider=====
+=====3. Denied By Service Provider=====
 Some of the email service providers don't give a reason. They just block things. It's a way of reducing spam and email from people that don't pay them money to get on their good list. An example:
       outlook-com.olc.protection.outlook.com[104.47.10.33] said: Messages from [50.116.32.101] weren't sent.
 Microsoft does this, then 30 minutes later they might like us...
-  * **check your spam/junk folder often and mark these as "not spam".**
+  * Check your spam/junk folder often and mark these as "not spam."
-  * **Add support@ring-u.com (our default) to your address book.**
+  * Add support@ring-u.com (our default) to your address book.
   * Advanced: whitelist 50.116.32.101 and 2600:3c02::f03c:91ff:fe24:fdf0