helpful humans at 423-456-6700 https://wiki.ring-u.com/wiki/ 2026-06-01T12:55:08+00:00 https://wiki.ring-u.com/wiki/ https://wiki.ring-u.com/wiki/lib/exe/fetch.php?media=wiki:dokuwiki.svg text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=account-emails&rev=1762109398&do=diff Feature removed 6/8/22 by Mike Emails This page contains a reference listing of all emails sent from ring-u to your account, including a date stamp, email address, and a brief description. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=account&rev=1762109398&do=diff My Account The My Account tab in the Customer Portal is accessible only by the customer's Administrator. Overview The Overview tab lists a detail of current charges, as well as the most recent 13 months' printable billing statements. Account Information The Account Info tab collects Customer, System Admin, and E911 Beacon information (not supplied by you). text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=acrobitscloudsoftphone&rev=1762109398&do=diff Acrobits Cloud Softphone Ring-U has licensed the Acrobits Cloud Softphone, a powerful “white label” popular application available in the iOS and Android App Stores. Note that the iOS variant shows Alien Licensing as the vendor, this is correct. Acrobits Cloud Softphone on Ring-U Features text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=acrobitscloudsoftphonecomputers&rev=1762109398&do=diff Acrobits Cloud Softohone for Computers Microsoft Windows Computers: Windows .Appx Installer Windows .EXE Installer Apple Mac Computers: Apple Chip Mac Installer - newer systems Intel Chip Mac Installer - older systems Instructions Download and install the version above for your computer. When ran, it will ask you for a “Cloud Id text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=acrobitsdndschedule&rev=1762109398&do=diff Acrobits Softphone Do Not Disturb Scheduler Acrobits features a Do Not Disturb Scheduler that allows you to set a daily schedule for when your phone goes into Do Not Disturb Mode. Suggested uses for this would be: * scheduling a time each morning when you are dedicated to a recurring meeting or task, or text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=appeula&rev=1762109398&do=diff Mobile App End User License Agreement Terms and Conditions Ring-U LLC, a Chattanooga Tennessee USA based Telecom Services company has licensed Acrobits Cloud Softphone, a provider of “white label” VoIP Softphones for telecom companies to work with their systems. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=backup&rev=1762109398&do=diff Backup & Priority Replacement Effective January 1, 2023, Backup will be included with all plans by default, but overnight shipping will only be offered if purchased at the time of replacement. ---------- March 1, 2022 through December 31, 2022 text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=battery&rev=1762109398&do=diff Hello Hub v 1.0 Battery Removal Ring-u will not be providing free replacements for battery related issues after October 31st 2021. Ring-u would like you to check and see if your Hello Hub has a battery inside of it and remove it if so. We (ring-u) can not reliably determine if a battery is installed. We have received reports of a few batteries swelling and this is a concern. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=billing_overview&rev=1762109398&do=diff Overview The Overview tab lists a detail of current charges, as well as the most recent 13 months' printable billing statements. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=blog&rev=1762109398&do=diff Blog and Rants A place to share and reference rants, thoughts, musing and emails to help our customers. Actual customer names, IP addresses, etc may be edited to protect the innocent and/or guilty. text/html 2026-05-22T13:49:19+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=boilerplate&rev=1779457759&do=diff Boiler Plate Assets for 10DLC Compliance 10DLC: Ten Digit Long Code (text messaging via mobile carriers. Purpose: An attempt by the FCC and Mobile Carriers at limiting SMS spam and scam messages. Note: You MUST be 10DLC vetted and registered in order to send outbound SMS messages via your ring-u phone system. text/html 2026-02-27T18:26:11+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=call-transfer&rev=1772216771&do=diff Transferring Calls on GRP26xx Series Phones While a call is engaged, you may wish to perform a Blind or Attended transfer to another phone extension on your system, or to a phone number outside of your system. Blind Transfer 1. Press the transfer text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=caller-id&rev=1762109398&do=diff Caller ID Caller ID is an ever-evolving puzzle including: * National Database (ring-u does this part for you) * Apple Database * Google Database * Bing Database It is VITAL that you complete your Apple, Google, and Bing business listings or your Caller ID will not function/display correctly for all parties. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=callrecordings&rev=1762109398&do=diff Call Recording By default, Call Recording is disabled. You will receive this screen if it has not been enabled. Enable Call Recording Enabling call recording costs $9.95 per month. Once enabled, the feature will be active in minutes, and will be pro-rated for your billing period. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=cancellation&rev=1762109398&do=diff Cancellation One of the reasons we started ring-u was our own history of trying to cancel service from other telecom providers. DIY Account Cancellation: Login to the customer portal at <https://portal.ring-u.com> * Click on My Account * Click on Payment * Click on text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=cloud-connector&rev=1762109398&do=diff Cloud Connector Small but mighty, the Cloud Connector helps a Hello Hub or Hello Hub Cloud manage remote phones. Cloud Connectors keep your remote phones in multiple locations auto-configured and working together. Installation Cloud Connectors require an internet-connected network that provides DHCP, and allows them to reach their parent Hello Hub via the internet. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=coms&rev=1762109398&do=diff COMS This tab includes access to manage: * Fax - from setup through use and history. Just the FAX * SMS/Text - Configuration and use of ring-u's texting feature. SMS/Text Messaging * E-Mail - a listing by date, recipient, and subject of emails sent to/from your ring-u system. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=conference&rev=1762109398&do=diff Conference Enabling the Conference Feature To use the ring-u Conference Center feature, enable it on your customer portal under My Services > Conference for $9.95 per month. You can cancel at any time. Keep in mind that internal extensions, including softphones on your system but outside of your office, do not count as users/lines. Only users dialing in from outside via your phone number count. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=configuration&rev=1762109398&do=diff Configuration The Configuration tab in the Customer Portal is accessible only by the Admin. Basic Mode Basic Mode includes the following necessary configuration sections. * Extensions is divided into 2 parts: * Extensions-Adding covers adding new extensions, primarily for initial setup. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=consent&rev=1762109398&do=diff Consent Process for SMS Messaging Verbal Consent (via online or phone support): * When a customer calls or writes in to 423-567-4888 or support@ring-u.com, published at ring-u.com and in their customer account portal <https://office.ring-u.com/portal/app.php/support>, the representative explains the consent process verbally: text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=customer_info&rev=1762109398&do=diff Account Information The Account Info tab collects Customer, System Administrator, and e911 Beacon information (see e911 Beacon). text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=dashboard&rev=1762109398&do=diff Dashboard Your account Dashboard will be the default starting screen you see upon Login. This screen lists: * your account name, city, state, and time zone, * total available lines (capacity for concurrent external calls), * a summary of extensions, including indicators of which ones are actively in use, text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=disablesipalg&rev=1762109398&do=diff How to Disable SIP ALG on Popular Routers SIP ALG (Application Layer Gateway) is a mechanism found in most routers that rewrites packets transmitted across the device. Certain protocols are processed by the application layer gateway (ALG) and rewritten to allow better flow through a firewall or when NAT (Network Address Translation) is employed. The SIP protocol is one of several protocols managed by this system. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=dp75x-pairing&rev=1762109398&do=diff Pairing Instructions for DP750 or DP752 The DP750 and DP752 are the Base Stations. The DP720 is the Handset ---------- DP750 To pair the Handset to the Base: 1. On the back of the Base Station, press and hold the button until the wireless symbol on the unit's display starts flashing. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=e911&rev=1762109398&do=diff e911 Our e911 page is currently designed for businesses with one location. If you have multiple address covered within your phone system, we can set those up for you manually. Just open a support ticket through your portal or give us a call. e911 Beacon text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=email-notes&rev=1762109398&do=diff E-Mail / EMail The business world lives on email. ring-u sends out automated emails about system status, invoices and support tickets, and more importantly, your Hello Hub also sends out voicemails and faxes via email. These are relayed by ring-u to your email server/provider. It's a chain of systems and software that most often works well, but can take some detective work when it doesn't. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=email&rev=1762109398&do=diff Since 2022-01-01: most system communications are sent via gmail from communicator@ (our domain) E-Mail / EMail / email The business world lives on email. Ring-U sends out automated emails about system status, invoices and support tickets, more importantly to you, your Hello Hub also sends out text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=extensions-adding&rev=1762109398&do=diff Extensions Preface - Adding Initial Extensions (Do NOT skip this part just because you think you don't need to read a preface. You do.) So you plugged in all your phones and the Hello Hub before starting the Setup Wizard, right? Here's where all that effort and instruction following will pay off. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=extensions-function&rev=1762109398&do=diff Extensions Functions/Settings Open an extension's settings by clicking on either the Extension Name or Extension Number. This will open access to four tabs: ---------- 1. Basic The Basic tab contains all the basics you need to get an extension up and functioning. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=extensions&rev=1762109398&do=diff Extensions Preface (Do NOT skip this part just because you think you don't need to read a preface. You do.) So you plugged in all your phones and the Hello Hub before starting the Setup Wizard, right? Here's where all that effort and instruction following will pay off. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=externalstorage&rev=1762109398&do=diff External Storage: USB Hello Hubs (V1 & V2) and Microservers can store a limited number of call recordings and faxes internally. They are designed to use a standard USB “Thumb Drive” for increased storage. A common USB2 or USB3 drive formatted as ExFAT (V2 and Micro), FAT (V1), or VFAT work well. 4GB to 32GB drives work best. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=factory-reset-2614-16&rev=1762109398&do=diff Restore to Factory Default Settings - GRP2614, GRP2615, GRP2616 Warning: Restoring the Factory Default Settings will delete all configuration information on the phone. Any user-created settings will be lost. To reconfigure, go to Configuration > Extensions > Extension Number and re-save. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=fax&rev=1762109398&do=diff Just the FAX Fax is an old technology for the transmission of images via sound. It was originally used over radio, then teletype, then finally adapted for use over analog phone lines. To use a physical fax machine over VoIP phones lines, the analog signal is converted to a digital format called T.38 using a fax adapter, called an Analog Telephone Adapter (ATA) because they can be used for other things besides fax (elevator phones for example). text/html 2026-04-01T20:22:27+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=firewall-network-config&rev=1775074947&do=diff Firewall/Network Configuration The ring-u average customer has a consumer-oriented router and everything “just works.” This page is for customers with advanced needs and professional networking gear and experience. Also take a look at: Ideal Network Setup Routers with Known Issues Networking Disasters text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=firmware&rev=1762109398&do=diff Grandstream Firmware Versions as of July2024 GRP2601/P/W 1.0.5.54 GRP2602/P/G/W GRP2603/P GRP2604/P GRP2612/P/W/G 1.0.11.15 GRP2613 GRP2614 GRP2615 GRP2616 GRP2624 GRP2634 GRP2636 GRP2650 GRP2670 GXP1610/1615 1.0.7.70 GXP1620/1625 GXP1628 GXP1630 GXP1780/1782 1.0.1.128 GXP1760W All different files: GXP2130 1.0.11.85 GXP2135 1.0.11.85 GXP2140 1.0.11.85 GXP2160 1.0.11.85 GXP2170 1.0.11.85 Hotel Phones GHP630/W 1.0.1.24 GHP631/W GHP610/W 1.0.1.62 GHP611/W GHP620/W GHP62… text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=forbidden&rev=1762109398&do=diff Forbidden Message & Use-Case Categories Please Note: Any use cases that violate this policy will not be allowed on our platform, regardless of number/sender type or destination country. Forbidden message categories for SMS/MMS in the U.S./Canada. text/html 2025-11-06T18:10:24+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=getting-started-2614-16&rev=1762452624&do=diff Unpacking and Connecting This page provides basic setup/installation instructions, including the list of the packaging contents, and also information for obtaining the best performance from your GRP261X series phone. Equipment Packaging Qty Item text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=getting_started&rev=1762109398&do=diff Getting Started | Before You Buy Step 1: Is ring-u right for you? Ring-u is the one stop do-it-yourself solution for small business phone systems and service. We have designed our system and services for small businesses that need from 2-50 extensions, up to 20 simultaneous calls, and which have some experience setting up a router. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=grandstream-ht801_802-tricks&rev=1762109398&do=diff Grandstream HT801/HT802 Tricks Auto-Dial When a Handset Is Picked Up (Elevator/Lobby Phone) To use the HT801 or HT802 as an Elevator or Lobby phone, manually configure the settings as below from the web interface for an HT801 or HT802. Using a web browser, click on the IP address in your customer portal for that extension & login as either admin/admin or admin/passwordyouset. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=grandstream-wave&rev=1762109398&do=diff Note May 18, 2023 - Grandstream Wave Lite has been deprecated. If you remove it, change phones, etc, you will not be able to download it or use it again. (sp) (sp) (sp) (sp) (sp) (sp) (sp) (sp) Grandstream Wave Softphone Configuration Prerequisites text/html 2026-02-26T14:58:56+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=grandstream-wp820&rev=1772117936&do=diff Grandstream WP820 Connecting the WP820 to WiFi With the WP820 powered on: * Press Menu * Navigate to the Settings menu (gear icon) > Network Settings > Wi-Fi Settings * Set WiFi to On. * Go down to Wi-Fi Settings and select the correct network from the displayed list. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=hello-hub-v1-battery-removal&rev=1762109398&do=diff Hello Hub v 1.0 Battery Removal Ring-u will not be providing free replacements for battery related issues after October 31st 2021. Ring-u would like you to check and see if your Hello Hub has a battery inside of it and remove it if so. We (ring-u) can not reliably determine if a battery is installed. We have received reports of a few batteries swelling and this is a concern. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=hello-hub-v1&rev=1762109398&do=diff Hello Hub V1 The little black box that started it all. Quad Core ARM. Status Lights The face of the Hello Hub (V1) houses 3 status lights. From left to right when facing the ring-u logo: 1st Light turns red to indicate power is on. 2nd Light text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=hello-hub-v2&rev=1762109398&do=diff Hello Hub V2 At the center of every ring-u phone system is the Hello Hub. This little box connects your phones, manages your calls, controls your phone menus, handles voicemail, and so much more. And it does all of this while being smaller than most of the phones it connects. text/html 2025-12-02T19:10:43+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=hhps-stats&rev=1764702643&do=diff Power Supply Stats for Hello Hub v1 and v2 <https://amzn.to/4pbN3SZ> text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=hipaa&rev=1762109398&do=diff HIPAA COMPLIANCE A phone system or service is neither HIPAA compliant or not. Like all of your medical office equipment: Policy, procedure, and usage defines it's compliance. Ring-u's Hello Hub and Secure VoIP service is specifically designed and implemented to make HIPAA compliance practical. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=hold-vs-park&rev=1762109398&do=diff Hold vs. Park Hold On most VoIP systems, “hold” is essentially keeping a conversation (set of channels) connected, with the microphone and speaker off. It allows you to make another call, etc., but is specific to the phone and conversation. On many phones there is a hold button, or a way to put a call on hold through the menu. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=hold_music&rev=1762109398&do=diff Hold Music ring-u has provided several choices of 'on hold music' that you can choose from, or you can upload your own. To listen to your current hold music from any phone in your ring-u system, dial 708. Custom On Hold Recordings The ring-u Hello Hub text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=hunt-groups&rev=1762109398&do=diff Hunt Groups Hunting, or a hunt group, is an advanced call center application. It can be selected from the Receptionist > Human/Ring Phones. When selected, all incoming calls will be routed to an AVAILABLE human. The Hello Hub currently only supports 1 hunt group. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=ideal-network-setup&rev=1762109398&do=diff Ideal Network Setup We know all networks are different, but if you follow the basic structure laid out in the following two examples, you should be in good shape. Regardless of network complexity, please do observe the following rules: 1. Keep your phone system network isolated from any security camera or streaming audio systems. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=international&rev=1762109398&do=diff International Calling International Calling is disabled by default. To enable International Calling: * open a support ticket, * create a Wallet balance of at least $1. As soon as ring-u support has enabled the feature, you will then be able to make international calls. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=international_800_wallet&rev=1762109398&do=diff Wallet The wallet is used to keep Wallet Funds, which are used for: (sp)(sp)(sp)International long distance calls (sp)(sp)(sp)Incoming 800 number calls While not required, it is suggested to keep $1 to $5 in your wallet for international calls, otherwise each call will result in a charge to your account. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=ipv6&rev=1762109398&do=diff IPv6 A placeholder page to stash some experimenting with IPv6 information. Mostly for customers using StarLink and Wireless Uplinks. IPv6 Address Blocks We keep referring to this. Sharing here. Sorry, It's a PDF. text/html 2025-11-06T18:36:29+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=keypad-2614-16&rev=1762454189&do=diff How to Use Your GRP26xx Series Phone Getting to Know the Keypad - GRP2614, GRP2615, GRP2616 GRP2614 [GRP2614] GRP2615 [GRP2615] GRP2616 [GRP2616] GRP2614 / GRP2615 / GRP2616 Keypad Buttons Icon Button Function Contacts Press to view and edit contacts. information. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=keys&rev=1762109398&do=diff BLF (Busy Lamp Field) Keys Arguably, this is the feature that makes a business phone system powerful. Ring-U automatically configures “soft” and physical key functionality on all Grandstream phones that support it (GRP2135, GRP2170, GXP2614, GXP2616) HTEK, Polycom VVX600, and Atcom phones with a layout similar to the one in the picture. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=licensing&rev=1762109398&do=diff Software Licenses The software in the Hello Hub and that operates our website and most of our desktop systems is based on Linux. The “magic code” in the Hello Hub that makes it work is proprietary and is encoded and compiled to protect our intellectual property. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=lines&rev=1762109398&do=diff Lines Lines are the number of concurrent phone calls, inbound and outbound, that your system can have engaged at any one time. If your lines are all in use, new callers get routed to voicemail or a busy signal. You do not need one line per phone number or vice-versa. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=login&rev=1762109398&do=diff Login Admin Login Admin rights are only available to the primary Customer/Admin. Because this access grants full control, we absolutely discourage sharing access with anyone else. User Mode User Mode allows phone system user access to commonly used features by office staff, without access to the entire phone system. The feature set available currently provides access to Send and Receive both SMS/Text messages and Faxes. If you are a hospitality business and hospitality mode is available… text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=managed10dlccampaigns&rev=1762109398&do=diff Managed 10DLC and Campaigns Ring-U's typical customers do not do SMS/Text Messaging mass marketing campaigns. They typically use small amounts of SMS/Text Messaging for business to employee/contractor communications, and business to customer communications related to appointments, scheduling and business operations. They do not have the resources or understanding of the complex requirements currently needed to manage 10DLC and Campaigns. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=manual-config-phones&rev=1762109398&do=diff Manual Config Phones Phones requiring manual configuration may be approved, but only on a case by case basis. Advance approval from ring-u is required. Contact support@ring-u.com and include any pertinent details about your phone(s). Please consider text/html 2026-02-27T18:17:23+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=menu&rev=1772216243&do=diff System Setup Getting Started Setup Wizard Outlook & Office 365 Email Settings Porting Numbers Caller ID Special Projects Networking Network Introduction Recommended Equipment Ideal Network Setup Firewall/Network Configuration Routers That Should Not Be Used Switches How To Disable SIP ALG Networking Disasters OpenVPN on Grandstream Phones Port Forwarding / External Remote Phones 10DLC Terms Of Service Privacy Policy Consent Forbidden message & Use-Case Categories Boiler … text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=mohby3rdparty&rev=1762109398&do=diff Music / Message on Hold by 3rd Party This feature will be public on April 2nd 2024 - Currently in development/testing. Overview Ring-U customers with outside / 3rd party providers of hold music / messaging can update their systems hold music and various audio files three ways: text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=network-intro&rev=1762109398&do=diff Welcome, Networking Professional Networking and VOIP can be really complicated, but it doesn't have to be. Really. We have assembled some basics in this section to help you through a new install, or to modify existing infrastructure. If you have any questions, contact us. We would much rather help you up front than have to help you clean up a mess later. Doing it right once is always easier and makes for much happier clients. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=networking-disasters&rev=1762109398&do=diff Networking Disasters The ring-u Hello Hub and phone service work great most of the time. You can browse the web & check your email on a complete disaster of a network or internet connection, but adding a VoIP (Voice over Internet Protocol) phone system requires some network considerations to work well (or at all). text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=numbers&rev=1762109398&do=diff Numbers Numbers Overview The Numbers Overview page lists all phone numbers linked to your account, along with: (sp)(sp)1. Your Caller ID Label (if you have given it one), Please see this article for more info about Caller ID and action required by you to make sure it works correctly. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=openvpn&rev=1762109398&do=diff OpenVPN on Asterisk on Debian Sharing some scripts that may be useful for the general Asterisk and OpenVPN communities OpenVPN on Grandstream Phones Frankly, this is rocket science. We don't do this unless under duress. Example: you have a remote office in a country that is blocking all non-encrypted traffic and we like you enough to setup OpenVPN as a server on a hosted/cloud Hello Hub. We'll create the OpenVPN server and configure it. This is a low to moderate security VPN. Its primary pur… text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=options&rev=1762109398&do=diff Options Basic Interface By default, all ring-u accounts are set to Basic Interface mode. This works well for systems with automatically detectable and configurable phones. Advanced Interface If you will be installing other VoIP phones requiring manual configuration, including text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=outlook_email_users&rev=1762109398&do=diff Outlook & Office 365 Email Settings In late 2023, Microsoft Outlook's spam prevention settings got a major overhaul and became exponentially more aggressive than they had previously been. This has resulted in many of our customers not being able to receive emails from ring-u, including voicemail transcripts, billing notices, and other account information notices. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=pa-ring-tone&rev=1762109398&do=diff PA Ring Tone If you are using a PA system via the 3.5 mm jack (Hello Hub V1) or USB Dongle (Hello Hub V2), select a ring tone here. These ring tones provide a range of pitches and sounds designed to be heard over office, shop, or equipment noise. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=paging&rev=1762109398&do=diff Paging Grandstream, Most Cisco's, HTEK, Atcom... all listen for a multicast RTP audio broadcast on a port, per group. For example: 224.0.0.1:503 is our group “503” - The Hello Hub (PBX) sends the broadcast audio and the phones receive it and play the audio. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=payment-policy&rev=1762109398&do=diff Payment Policies ring-u sets a Billing Date Of Month (BDOM) when a customer registers their Hello Hub and signs up for service from 1 to 28. Customers that sign up on the 29th, 30th or 31st may have an actual BDOM of the last day of the month (as months vary in number of days). text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=payment-policy_payment_policy&rev=1762109398&do=diff Payment Policies ring-u sets a Billing Date Of Month (BDOM) when a customer registers their Hello Hub and signs up for service from 1 to 28. Customers that sign up on the 29th, 30th or 31st may have an actual BDOM of the last day of the month (as months vary in number of days). text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=payment_methods&rev=1762109398&do=diff Payment The Payment page captures your payment method and displays any payment methods already on file. To add a card, select the + Add Credit Card button and fill out the information as prompted. Please note that editing a payment method already on file, such as updating the card's expiration date and CVV, will require you to re-enter the full card number. This is for your security. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=phonebook&rev=1762109398&do=diff Phonebook The Phonebook allows for shared internal and external contacts to be added to a shared listing, accessible by either the account admin in the portal or by users of supported phone models. Additionally, the Phonebook stores numbers for important internal use, such as failover contacts. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=phonelineemulation&rev=1762109398&do=diff Phone Line Emulation Once upon a time, telephone service was provided on a pair of wires that had a phone number assigned to it. The first three digits got you to a region, the next three to an exchange (a smaller region) and the last four digits to a phone on that exchange. At modest levels, a 10 lines phone system had 10 pairs of wires, and 10 phone numbers. Of course, a lot of variation was possible, especially at larger customer levels. Incoming calls were grouped using a behavior known as text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=port-forwarding&rev=1762109398&do=diff Port Forwarding / External Remote Phones Background Information The ring-u Hello Hub is primarily intended to be an on-premises network phone system. In its default configuration, it exists behind a firewall and communicates directly to the local phone system. This provides a range of advantages over cloud-based systems, particularly with regard to automatic phone configuration, minimizing upstream network traffic, and cost. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=porting-numbers&rev=1762109398&do=diff Keep Your Existing Number | Porting The signup process assigns two temporary phone numbers to your account. We will handle transferring your phone numbers in AFTER we have your system setup and working. When your system is setup and working well, the port process can be initiated from your portal under text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=privacy&rev=1762109398&do=diff Privacy Policy Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. We may share Your personal information in the following situations: * With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=privacypolicy&rev=1762109398&do=diff Privacy Policy - Mobile App Definitions For the purposes of this Privacy Policy: * Application refers to the Cloud Softphone application for iOS, the Cloud Softphone application for Android; published by ring-u, LLC. * Company (referred to as either text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=prod_images&rev=1762109398&do=diff Product Images Walmart / Amazon Hub Only Bundles Wix Images Hubs GRP Phones GXP Phones Portables Adapters text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=receptionists&rev=1762109398&do=diff Receptionist One of the most powerful capabilities of a small business phone system is the Receptionist (also known as a phone menu or automated attendant). The ability to have customers and associates effectively reach the right people or listen to information can have a big impact on productivity. A typical configuration has different greetings and logic for open and closed business hours. A common configuration is for humans to answer the phone during business hours, and an automated recepti… text/html 2026-02-25T15:21:39+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=recommended-equipment&rev=1772032899&do=diff Recommended Equipment Staff Favorite Gear Visit our amazon store to see all of our recommended product affiliate links. at <https://amzn.to/3Gimirc> Modems Works with almost all US-based cable ISP's. * Why have your own modem? In addition to saving on ISP rental fees, owning your own modem means your ISP can't change your settings with unannounced updates. Changed settings equals potential missed calls. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=recording-phone-calls-and-conversations&rev=1762109398&do=diff A copy of: <http://www.dmlp.org/legal-guide/recording-phone-calls-and-conversations> which was accurate circa 2015 but you may want to check with your most recent state laws. Recording Phone Calls and Conversations If you plan to record telephone calls or in-person conversations (including by recording video that captures sound), you should be aware that there are federal and state wiretapping laws that may limit your ability to do so. These laws not only expose you to the risk of criminal pro… text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=recordings&rev=1762109398&do=diff Recordings If you have created audio files that you want to save and use over and over again, use the Recordings menu to upload them. These can be selected from the Receptionists configuration as the message that plays, or longer informational recordings. Use these for: text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=relay&rev=1762109398&do=diff Relay Control Supported on Hello Hub V1, V2, and Microservers. You can control the physical world with a Hello Hub and ring-u phone system! Need to open a door, turn on lights, or a siren? Maybe ring a bell or open a gate? In July 2020, the geeks at text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=reliability&rev=1762109398&do=diff Reliability and Stability A single page with everything we know about the reliability and stability of Hello Hubs and associated phone service.Ring-u's very first customer (#99) has been online since June 2017. We have thousands of systems out in the field that never have a problem. We've also had a few nightmares and learned a lot. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=reports&rev=1762109398&do=diff Reports * All Charges All Charges (Detailed Invoice Items). * All Charges, plus Suretax info All Charges (Detailed Invoice Items) with tax detail info from SureTax. * Extensions A simple list of extensions. * Incoming calls Useful for identifying problem callers, robo dialers Most recent XX hours of calls. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=ring-groups&rev=1762109398&do=diff Groups Groups (5-- series numbers) allow you to have multiple phones ring at the same time for an incoming call. You can create multiple groups, select extensions you want for them, and then they can be used by a receptionist or by an internal person, i.e., text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=routersthatshouldnotbeused&rev=1762109398&do=diff Routers with Known Issues Scope: This is not a definitive list, but is representative of known problems and resolutions available, if any. Routers That Should Not Be Used Most Cellular Modems and Modem routers will not work!!!! For Business Class T-Mobile text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=schedule-override&rev=1762109398&do=diff Schedule Override Perfect for holiday or occasional schedule deviations. note - will not work on the default Open and Closed Receptionists How To Go to: Configuration > Receptionist > “Create Receptionist” button * Edit the new receptionist and select text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=schedule&rev=1762109398&do=diff Schedule At its heart, the Schedule is a pretty simple thing: Open Hours vs Closed Hours, and your Time Zone. In practice, it can get pretty complicated pretty fast, but it doesn't have to. When setting your schedule, try your best to keep things as simple as possible. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=services&rev=1762109398&do=diff My Services The My Services tab in the Customer Portal is accessible only by the customer's Administrator. Numbers The Numbers tab lists all phone numbers associated with your account, as well as their internal label, schedule, and routing. External caller ID and Failover/System Bypass can also be managed here. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=setup_wizard&rev=1762109398&do=diff Setup Wizard Go to the setup wizardhere. Please remember before you begin: 1. DO NOT begin this process unless you have all of your ring-u equipment on hand and ready to install. 2. Please plug your Hello Hub into power, and to your network, so that it can grab any needed updates now. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=sidebar&rev=1762109398&do=diff System Setup Getting Started Setup Wizard Configuration Services Account User Login Fax SMS/Text Features Voicemail Receptionists References Supported Phones Advanced Recordings Tricks Required Terms and Conditions Software Licensing Menu text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=sms&rev=1762109398&do=diff SMS/Text Messaging If your number is eligible, we can add SMS/MMS texting ability to your account at no additional charge. Adding this capability can take anywhere from seconds to several days. To check eligibility and add this capability, email support@ring-u.com or call 423-567-4888. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=special-projects&rev=1762109398&do=diff Special Projects | Bespoke Configurations Larger, more complex phone systems are possible using ring-u hardware, but may require system enhancements and expanded support from our staff. Past Examples: * A school system wanted to be able to use Grandstream GSC3505 speakers for announcements, which we did not support at the time. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=start&rev=1762109398&do=diff welcome to ring-u! The one stop DIY solution for small business phone systems and service We're glad you are here and hope we can answer all your questions and solve any problem you may have (with your ring-u phone system. at least). For Account Owners & Users text/html 2026-02-11T15:51:07+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=supported_phones&rev=1770825067&do=diff Autoconfig Supported Phones at a Glance Desk PhoneCallsWiredWiFiBluetoothBLFIntercomPhonebookNotesGXP1620210/100✔✔Good basic phoneGXP1625210/100✔✔Staff favorite basic phoneGXP21303100/10008✔✔Paper tag BLFGXP21606100/100024✔✔Paper tag BLF text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=switches&rev=1762109398&do=diff Switches Switches are a great and necessary thing for a network, but for VOIP they require special consideration. Unmanaged Switches Unmanaged switches (or dumb switches) are the easiest to use with VOIP systems, as they require no special settings or configuration. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=switchingloop&rev=1762109398&do=diff Switch Loop Switch Loops are caused when ethernet cables get plugged in willy-nilly/whack-a-mole and create a physical and logical loop. That's tech speak for “randomly.” The #1 symptom of a switching loop is intermittent functionality of network connections (like phones, sound systems, etc..), freezing/halting/breaking up every few seconds-minutes as the switches involved reset because of high load. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=system-types&rev=1762109398&do=diff System & Hardware Variants Hello Hub V22022 update of original Hello Hub.Cloud ConnectorBest for remote workers. Works with Hello Hub or Hello Hub Cloud.Hello Hub V1Original edition.Hello Hub Micro ServerHeavy duty fanless AMD64 for harsher environments and higher capacityHello Hub CloudBest for wide area, remote workers. Works with or without our *Cloud Connector* text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=system-types_system_hardware_variants&rev=1762109398&do=diff System & Hardware Variants Hello Hub V22022 update of original Hello Hub.Cloud ConnectorBest for remote workers. Works with Hello Hub or Hello Hub Cloud.Hello Hub V1Original edition.Hello Hub Micro ServerHeavy duty fanless AMD64 for harsher environments and higher capacityHello Hub CloudBest for wide area, remote workers. Works with or without our *Cloud Connector* text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=terms&rev=1762109398&do=diff ring-u llc terms, conditions, policies and procedures Updated for 2024. Cancellation Sadly, service cancellations happen. Our goal is to part ways gracefully, protecting the customers continuity of business which is often tied to a phone number. Cancelling the account is best done after porting/transferring phone numbers to a new provider. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=termsandconditionsapp&rev=1762109398&do=diff Mobile App Use Terms and Conditions More coming here. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=tos&rev=1762109398&do=diff Terms of Service 10DLC Compliance Ring-u Terms of Service for SMS Messaging - Recipient * By opting in to receive SMS communication from Ring-u, you may expect to receive SMS messages for use in troubleshooting and testing. * You can cancel the SMS service at any time. Simply reply text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=tricks&rev=1762109398&do=diff Tricks A catch-all configuration page of tricks you can make a Hello Hub do. This tab only displays if your account is in Advanced mode, as none of these options features are needed for Basic operation. * Control usage of the 3.5mm headphone jack, play music streams, phone ringer, PA system. text/html 2026-03-13T13:32:56+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=ubiquiti-advanced&rev=1773408776&do=diff Ubiquiti UDM Pro Step 1: Create a radius server - <https://help.ui.com/hc/en-us/articles/360015268353-Configuring-a-RADIUS-Server-in-UniFi> Step 2: Create a VLAN for the phone network - <https://help.ui.com/hc/en-us/articles/9761080275607-Creating-Virtual-Networks-VLANs>. This will contain all of your phones and your Hello Hub or Cloud Connector. Additional required for WiFi phones to connect. VLAN will use the MAC addresses for your devices to associate them to the VLAN. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=ubiquiti-erx-configs&rev=1762109398&do=diff Ubiquiti ER X Configs Edgerouter X with ring-u Hello Hub & Port Forwarding for External Remote Phones Some screen shots of a working Edgerouter X configuration including Port Forwarding, and Static DHCP Leases. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=usefulcodes&rev=1762109398&do=diff Useful Codes Traditional phones only have number keypads and are limited to using numbers for most features and commands. While your phone also has a lot of “smart buttons” that do one or more things, these vary from phone to phone, so there has to be a way to operate features with just a number. text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=voicemail&rev=1762109398&do=diff Voicemail There are many ways to manage voicemails in the ring-u small business phone system. First, let's go over some basics. Which Voicemail Box Do Messages Go To? Extension or Company Level? Extension Level Mailbox Every extension on your phone system has its own voicemail box. This is selected individually from each extension under the text/html 2025-11-06T18:06:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=wifi-2614-16&rev=1762452418&do=diff Connecting to WiFi - GRP2614, GRP2615, GRP2616 Video: Connecting your WiFi Phone To connect the these models to a WiFi Network, please follow the steps below: 1. From the Home Screen, press the Round button between the 4 arrow buttons, and navigate to System → WiFi settings. [Fig. 81: WiFi Feature] text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=wired-and-wireless-headsets-2614-16&rev=1762109398&do=diff Headsets - Wired and Bluetooth See list of supported of supported bluetooth headsetshere Wired The GRP2614,GRP2615, & GRP2616 phones support normal RJ11 headset and Plantronics EHS headsets. To use a Plantronics EHS headset: * Go to the Phone Menu > Preferences > Audio Control: Headset Type text/html 2025-11-02T18:49:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.ring-u.com/wiki/doku.php?id=zoiper&rev=1762109398&do=diff Zoiper Softphone Configuration Prerequisites * Download Zoiper Lite (Free) or Zoiper (Paid). The free version is excellent for most users. * Understand that you have less than 10 minutes to scan the QR code from your ring-u portal from the time it is generated.