receptionist

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receptionist [2020/06/09 22:12]
admin [Receptionist]
receptionist [2021/02/21 11:47] (current)
admin
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-In process of being updated for the Receptionist V2 - 2020-04-02 
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 ======Receptionist====== ======Receptionist======
 {{ ::screen_shot_2020-04-02_at_7.38.39_am.png?200|}} {{ ::screen_shot_2020-04-02_at_7.38.39_am.png?200|}}
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   - Next, choose the **Audio Source** of your greeting. **Robot** will convert the text in the **Script** box to computer-generated speech. Several voices supporting customer requested languages are available. Ring-u uses the Amazon Polly speech engine, we think it's the best available.  You can also:   - Next, choose the **Audio Source** of your greeting. **Robot** will convert the text in the **Script** box to computer-generated speech. Several voices supporting customer requested languages are available. Ring-u uses the Amazon Polly speech engine, we think it's the best available.  You can also:
       * **Record using a phone:** elect an extension to record your message from, and press record. The extension will ring, and after picking it up, you can read aloud the message you've typed in the **Script** section or your own document. When you're finished, hang up. This recording is made directly on the Hello Hub, it is not available from the web interface.       * **Record using a phone:** elect an extension to record your message from, and press record. The extension will ring, and after picking it up, you can read aloud the message you've typed in the **Script** section or your own document. When you're finished, hang up. This recording is made directly on the Hello Hub, it is not available from the web interface.
-      *  **Use an uploaded recording:** Upload an audio file (MP3 or WAV) using the **Recordings** menu item, then select it. Uploaded recordings are saved and available for re-use at any time. Useful if you change them often.+      *  **Use an uploaded recording:** Upload an audio file (MP3 or WAV) using the **[[recordings|Recordings]]** menu item, then select it. Uploaded recordings are saved and available for re-use at any time. Useful if you change them often.
       *  **Upload a recording:**  You can also upload directly into the receptionists. This method overwrites previously uploaded recordings for this receptionist.       *  **Upload a recording:**  You can also upload directly into the receptionists. This method overwrites previously uploaded recordings for this receptionist.
    - **Caller Options** need to reflect the options you've presented in the **Script**. On the right are all 10 buttons of a telephone ordered 0-9. For each button, select the drop-down and choose either an extension, group, or receptionist to send the caller to. Do this for every option you've presented the caller with through your **Script**. The **X** option is what happens if they do not make a choice after the reception audio plays 2 times.  We suggest leaving it to inactive so it hangs up on robo-callers.    - **Caller Options** need to reflect the options you've presented in the **Script**. On the right are all 10 buttons of a telephone ordered 0-9. For each button, select the drop-down and choose either an extension, group, or receptionist to send the caller to. Do this for every option you've presented the caller with through your **Script**. The **X** option is what happens if they do not make a choice after the reception audio plays 2 times.  We suggest leaving it to inactive so it hangs up on robo-callers.
  • Last modified: 2020/06/09 22:12