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receptionist [2020/04/02 12:17]
admin
receptionist [2020/04/02 12:23] (current)
admin [Receptionist]
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 ===Human Receptionist=== ===Human Receptionist===
-So, let's say that you're a business with real people employed for the purpose of answering the phone during business hours. ​We can accommodate this!+So, let's say that you're a business with real people employed for the purpose of answering the phone during business hours. 
 +{{ ::​screen_shot_2020-04-02_at_8.19.02_am.png?​200|}} 
 +Simply define the **"​Schedule"​** for the hours your employee will be answering the phones. Then, navigate to **"​Configuration"​** => **"​Receptionist"​** => **"​Open Receptionist"​**,​ and change the **Receptionist Type** to **"​Human Receptionist"​**. Select where to direct inbound calls to. A single phone, a group of phones or any other system choice including external phones (mobile phones for example).  ​
  
-Simply define the **"Schedule"​** ​for the hours your employee will be answering the phonesThennavigate ​to **"Configuration"​** => **"Receptionist"​** ​=> **"​Open ​Receptionist"**and click the button labeled ​**"​Human Receptionist"​** ​that lives right below the box for the **"​Script"​** and right above **"​Voice Style:"​**Now, your **"Open Receptionist"​** ​will have only one way to route calls. Click the **"0"​** ​drop down under **"​Send caller ​to group/​extension"​** and select the phone your human receptionist will be using. Finallyclick **"​Save Changes"​**.+Finally, click **"Save Changes"**. 
 + 
 +Nowall calls that are directed ​to the **"Open Receptionist"​** ​for your defined ​"​Open ​Hours" ​will immediately be sent to that phone or other feature. For businesses with more call trafficyou can point the **"​Human Receptionist"​** ​to a group of phones instead of just one phoneWith this configurationpeople who call after hours will still get your **"Closed ​Receptionist"​**, however, you can also set it to **"Human Receptionist"**, and from there, can send callers directly ​to phone, ​group, or even straight to a [[voicemail|voicemail box]].
  
-Now, all calls that are directed to the **"​Open Receptionist"​** for your defined "Open Hours" will immediately be sent to that phone. For businesses with more call traffic, you can point the **"​Human Receptionist"​** to a group of phones instead of just one phone. With this configuration,​ people who call after hours will still get your **"​Closed Receptionist"​**,​ however, you can also set it to **"​Human Receptionist"​**,​ and from there, can send callers directly to a phone, group, or even straight to a [[voicemail|voicemail box]].