hold-vs-park
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hold-vs-park [2022/06/10 19:24] – [Park] jim | hold-vs-park [2022/06/17 14:44] (current) – [Park] jim | ||
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On most VoIP systems, " | On most VoIP systems, " | ||
On many phones there is a hold button, or a way to put a call on hold through the menu.\\ | On many phones there is a hold button, or a way to put a call on hold through the menu.\\ | ||
- | Concept: | + | Hold uses a " |
- | You cannot share a line on hold, but you might or might not be able to transfer it, depending on the phone being used).\\ | + | You cannot share a line on hold, but you might or might not be able to transfer it, depending on the phone being used.\\ |
====Park==== | ====Park==== | ||
" | " | ||
- | This is essentially putting it on hold, at the phone system/ | + | This is essentially putting it on hold at the phone system/ |
When you park a call, it goes into a parking lot slot.\\ | When you park a call, it goes into a parking lot slot.\\ | ||
Hello Hubs have 9 slots, 601, | Hello Hubs have 9 slots, 601, | ||
We try to configure phones to emulate a 1950's phone key system where you park a call, and it can be retrieved by others.\\ | We try to configure phones to emulate a 1950's phone key system where you park a call, and it can be retrieved by others.\\ | ||
\\ | \\ | ||
- | If your handset has a button for **Park 600**, then simply press.\\ | + | If your handset has a button for **Park 600**, then simply press it to park the current call.\\ |
\\ | \\ | ||
- | If your call does not have a Park button, you can do it the old-fashioned way: | + | If your phone does not have a Park button, you can do it the old-fashioned way: |
* Transfer the call to extension 600 | * Transfer the call to extension 600 | ||
- | * Listen for the message | + | * Listen for the announcement |
- | * Calls are assigned to the first available extension starting with 601 and moving to 602, 603, etc. | + | * Calls are assigned to the first available extension starting with 601, moving to 602, 603... 609. |
* To retrieve the call from the same or any other phone on the network, simply dial the extension announced to you in the previous step. | * To retrieve the call from the same or any other phone on the network, simply dial the extension announced to you in the previous step. |
hold-vs-park.1654889082.txt.gz · Last modified: 2022/06/10 19:24 by jim