=====Note May 18, 2023 - ===== 
**Grandstream Wave Lite has been deprecated.  If you remove it, change phones, etc, you will not be able to download it or use it again.**



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=====Grandstream Wave Softphone Configuration=====

**Prerequisites**
  * Download Grandstream Wave Lite (Free) or Grandstream Wave (Paid).  The free version is excellent for most users.  
  * There is no time limit from the time it is generated to scan the QR code from your ring-u portal. 
  * Adjustments in [[port-forwarding|Port Forwarding / External Remote Phones]] will have to be completed before this extension will work if on a local system.  Cloud accounts do not require port forwarding.

**Caveats**
  * Softphones are subject to your data connection (WiFi or cellular), and will never be as reliable as a desk phone. 
  * If using a WiFi network outside of your business or a cellular data connection, you may encounter network settings hostile to VOIP traffic (SIP ALG, DDOS, Carrier Grade NAT) that prevent your softphone extension from working effectively.  //**This is outside of our control.**//
  * Your softphone app should be restarted periodically to keep the app in good working order.  
  * Your smartphone should be power cycled periodically to keep any softphone functioning correctly.
  * Mission-critical traffic should always be directed to desk phones inside of your network.  


====Step 1 - Add an Extension in the Portal====
Go to: Configuration > Extensions and **Add an Extension**.\\ 
Select "Grandstream Wave."\\ 
{{ :1addwave.png?nolink&600 |}}\\ 
Grandstream Wave QR Code Generated\\ 
{{ :2portalqr.png?nolink&400 |}}\\ 
Make sure that the **Advanced Tab** is set to use the phone on **Public Server/External** or the extension will not work outside of your network.\\ 
{{ :external.png?nolink&400 |}}
====Step 2 - Open Your Grandstream Wave (Lite) App====
There are usually 8 prompts involved in this process.  If you answer incorrectly, you are generally best to delete the app, download again, and start this process over.\\ 
**1. Contacts Permission -** This one is up to you, but is not required unless you want access to your personal (non ring-u) contacts.\\ 
{{ :3contacts.png?nolink&300 |}}\\ 
**2. Notifications Permission -** "Allow"\\ 
{{ :4notifications.png?nolink&300 |}}\\ 
**3. Account Settings -** Click on the Gear Icon to navigate to Account Settings, then click on "Account Settings" in the menu.\\ 
{{ :5acctsettings.png?nolink&300 |}}\\ 
**4. Account Settings Screen -** Click the **+** symbol in the upper right corner of the screen.\\ 
{{ :6acctsettings2.png?nolink&300 |}}\\ 
**5. Scan QR Code -** Click "Scan QR Code"\\ 
{{ :7scanqrcode.png?nolink&300 |}}\\ 
**6. Camera Permission -** Select "OK" and then scan the code from the screen of the ring-u Portal\\ 
{{ :8camera.png?nolink&300 |}}\\ 
**7. Add New Acct -** Click the white bar to "Add New Acct" (note that your extension number will vary).\\ 
{{ :9addacct.png?nolink&300 |}}\\ 
**8. Ready -** Your extension will be ready to use when the light to the left of the extension number has turned from red to green.\\ 
{{ :10ready.png?nolink&300 |}}\\ 
And here are the settings if you need them.\\ 
{{ :grandstreamwavesettings.jpg?nolink&400 |}}